Privacy Policy
Effective Date: May 25, 2025
1. Who We Are
SwishTelecoms is a trading name of Swish World Group Inc., operating across Canada. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.
2. Information We Collect
- Personal information such as your name, email, phone number, and service address
- Billing and payment details (processed securely via Stripe)
- Technical data including IP address, diagnostics, device information, and connection logs
- Support interactions, submitted forms, and communication history
3. How We Use Your Information
- To activate, manage, and maintain your internet or VoIP service
- To process payments, invoices, and account verification
- To improve service performance, network reliability, and customer experience
- To send service updates, maintenance notifications, and support responses
4. Sharing Your Information
We do not sell your personal information. We may share limited data with trusted third parties solely for operational purposes, including:
- Payment processors such as Stripe
- Shipping and logistics providers for equipment delivery
- Technical support or diagnostic partners
- Law enforcement or regulatory bodies where required under Canadian law
5. Cookies & Tracking Technologies
We use cookies to support core website functionality, analytics, and performance improvements. You may disable cookies in your browser, but certain features may not function as intended.
6. Data Storage & Security
Personal information is stored on secure servers located in Canada or trusted international regions with strong privacy protections. We employ encryption, restricted access controls, and industry-standard safeguards to protect your data.
7. Your Rights
Under PIPEDA and applicable provincial laws, you have the right to:
- Request access to your personal information
- Request corrections to inaccurate or incomplete data
- Request deletion where permitted by law
- Withdraw consent for certain processing activities
To submit a privacy request, contact us at privacy@swishtelecoms.com.
8. Children's Privacy
Our services are not intended for children under 13, and we do not knowingly collect personal information from children.
9. Updates to This Policy
We may update this Privacy Policy periodically. A revised date will be posted at the top of this page. Continued use of our services indicates your acceptance of the updated policy.
10. Contact
For questions, concerns, or data requests, please contact: privacy@swishtelecoms.com